Acquire and correctly use general industry information, technical skills, and certifications for employment in the hospitality industry.

Demonstrate effective oral, written and numerical communication skills in a positive, professional, and ethical manner with customers and colleagues of diverse backgrounds.

Demonstrate and accurately interpret standard performance indicators of the organization's financial health.

Utilize research and problem-solving techniques to employ "out of the box" critical thinking skills in a variety of hospitality situations.

Display a professional image, positive attitude, strong work ethic, and recognize your role in the success of the organization and community where you are employed.

Develop leadership and supervisory skills, and an appreciation of diversity to support the organization and its goals.

Use appropriate technology for written communication, information gathering, and data analysis to facilitate smooth operation of a hospitality organization.