Out-of-State Complaint Resolution
Online students living outside of Utah who have a complaint against SLCC are strongly encouraged to discuss the matter in question with the appropriate SLCC department or employee most directly involved as a first step.
Students who have grade or academic concerns should first contact the instructor who issued the grade. Steps for addressing a concern about a grade are outlined in the SLCC Code of Student Rights and Responsibilities under the section “Student Appeal of a Grade”.
If a student has a complaint other than a grade or academic concern, the SLCC Dean of Students Office can direct students to the proper procedure for submitting a complaint.
If SLCC does not resolve the complaint, online students living out of state may file a complaint with the Utah System of Higher Education.
Online students living out of state can also file a complaint with their home state’s complaint resolution entity. Below is a list of state higher education complain-resolution entities. The list below is collected and maintained by the National Council for State Authorization Reciprocity Agreements (NC-SARA).
Alabama
Ron Leonard
Director of Special Initiatives
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
334.242.2211
ron.leonard@ache.edu
State Website
Alaska
Tyler Eggen
Program Coordinator, Institutional Authorization
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
907.465.6741
tyler.eggen@alaska.gov
Arizona
Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th St.
Tempe, AZ 85281
480.517.8226
ldueck.azsara@riosalado.edu
State Website
Arkansas
Alana Boles
Program Director for Private Career and Out-of-State Education
Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201
501.371.2060
alana.boles@adhe.edu
State Website
Colorado
Heather Delange
Academic Policy Officer
Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
303.862.3005
heather.delange@dhe.state.co.us
Connecticut
Sean Seepersad, PhD
Division Director of Academic Affairs
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 707
Hartford, CT 06103-1841
860.947.1837
Sean.Seepersad@ct.gov
State Website
Emily Bjornberg
Senior Consultant
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 707
Hartford, CT 06106
860.947.1824
Emily.Bjornberg@ct.gov
Delaware
Leigh Weldin
College Success Program Coordinator
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4193
leigh.weldin@doe.k12.de.us
State Website
District of Columbia
Terasita Edwards
Executive Director
Higher Education Licensure Commission
Postsecondary Education
Office of the State Superintendent of Education
1050 First St. NE, 5th Floor
Washington, D.C. 20002
202.654.6128
terasita.edwards@dc.gov
State Website
Florida
Brady Lyon
Director
Department of Education
325 West Gaines Street, Room 1414
Tallahassee, Florida 32399
850.245.3200
brady.lyon@fldoe.org
Sonia Browning
Administrative Assistant II
Department of Education
325 West Gaines Street, Room 1414
Tallahassee, Florida 32399
850.245.3210
sonia.browning@fldoe.org
State Website
Georgia
Magda Rivers
GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.2644
mrivers@gnpec.ga.gov
Patricia “Pat” Neri
Program Manager
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3235
GASARA@gnpec.ga.gov
State Website
Hawaii
Jayson Horiuchi
Program Administrator
Hawaii Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
808.586.7327
hpeap@dcca.hawaii.gov
State Website
Idaho
Tamara Baysinger
Idaho Private Colleges & Proprietary Schools Coordinator
Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720-0037
208.332.1587
tbaysinger@edu.idaho.gov
Illinois
Nkechi Onwuameze, PhD
Assistant Director for Academic Affairs
Illinois SARA Coordinator
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
217.866.1429
sara@ibhe.org
Indiana
Ross Miller
Director of State Authorization and Reciprocity
Indiana Commission for Higher Education/
Indiana Board for Proprietary Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
317.232.1033
rmiller@che.in.gov
State Website
Iowa
Lisa Pundt
Compliance Officer
Iowa College Student Aid Commission
475 SW Fifth Street, Suite D
Des Moines, IA 50309-4608
515-210-8563
lisa.pundt@iowa.gov
Kansas
Jennifer Armour
Associate Director
Academic Affairs
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
785.430.4288
jarmour@ksbor.org
Kentucky
Kathy Garrett
Director of Postsecondary Licensing
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.892.3082
kathy.garrett@ky.gov
State Website
Louisiana
LeAnn Detillier
Assistant Commissioner for Program Administration
Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
225.342.4253
leann.detillier@laregents.edu
State Website
Maine
Michael T. Perry
Director of Higher Education & Educator Supports
Department of Higher Education
23 State House Station
Augusta, Maine 04333-0023
207.441.1718
michael.t.perry@maine.gov
Maryland
Alexandra (Alix) Chaillou
Associate Director, Institution Review
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, Maryland 21201
410.767.3293
Alexandra.Chaillou@maryland.gov
Massachusetts
Alex Nally
SARA Coordinator
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
617.994.6955
SARAInquiries@dhe.mass.edu
State website
Michigan
James R. Farhat
Departmental Specialist
Michigan Department of Labor and Economic Opportunity
Workforce Development, Postsecondary Schools
201 N. Washington Square, 3rd Floor
Lansing, MI 48913
517.256.8670
farhatj@michigan.gov
State website
Minnesota
Andrew Wold
General Counsel
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3904
Andrew.wold@state.mn.us
Kate McCartan
Institutional Monitoring Specialist
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3912
kate.mccartan@state.mn.us
Mississippi
Dr. Sheriece Robinson
Director of Accreditation
Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
601.432.6336
srobinson@mississippi.edu
State Website
Missouri
Joshua Fischer
Program Specialist
Missouri Department of Higher Education and Workforce Development
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
Joshua.Fischer@dhewd.mo.gov
Montana
Joe Thiel
Director of Academic Policy and Research
Office of the Commissioner of Higher Education
Montana University System
P.O. Box 203201
Helena, MT 59620-3201
406.449.9134
StateAuthorization@montana.edu
Nebraska
Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402.471.0030
Kathleen.Fimple@nebraska.gov
Nevada
Terina Caserto
Senior Analyst, Academic and Student Affairs
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775.784.3447
tcaserto@nshe.nevada.edu
State Website
New Hampshire
Nicholas W. Marks, Ed.D.
Director, Division of Educator Support and Higher Education
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
603.271.0257
nicholas.w.marks@doe.nh.gov
Institution Inquires:
Laura A. Stoneking
Administrator
New Hampshire Department of Education
603.271.4196
laura.a.stoneking@doe.nh.gov
New Jersey
Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., Floor 4
P.O. Box 542
Trenton, NJ 08625
609.984.3738
eric.taylor@oshe.nj.gov
New Mexico
Alicia Armijo
Constituent Services Coordinator,
New Mexico SARA Coordinator
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
505.476.8411
Alicia.Armijo@state.nm.us
New York
Andrea Richards
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov
North Carolina
Terrence R. Scarborough, M.P.A.
Director of SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
919.248.4660
terrence@saranc.org
State Website
North Dakota
Claire Gunwall
Director of Academic Affairs & Workforce Innovation
Communication | Training | State Authorization Coordinator
Core Technology Services
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
701.328.4140
claire.gunwall@ndus.edu
Ohio
Matt Exline
Senior Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
614.728.3095
mexline@highered.ohio.gov
Oklahoma
Elizabeth Walker
Staff Assistant III
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9154
lwalker@osrhe.edu
State Website
Oregon
Veronica Dujon
Director, Office Academic Policy and Authorization
Higher Education Coordinating Commission
255 Capitol Street NE
Salem, OR 97310
503.508.1790
veronica.dujon@hecc.oregon.gov
Pennsylvania
Gina Wetten
Higher Education Associate II
Department of Education
Division of Higher and Career Education
607 South Drive 3E
Harrisburg, PA 17120
717.265.7723
giwetten@pa.gov
State Website
Puerto Rico
Neydaliz Vega
Economic Program Analyst
Office of Registration and Licensing of Education Institutions
Board of Postsecondary Institutions
PR State Department
PO Box 9023271
San Juan, PR 00902-3271
787-722-2121 ext 3809
nvega@estado.pr.gov
Rhode Island
Rebecca Ryan
Coordinator of Veterans Education and State Approving Agency
RI Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, Rhode Island 02886-1304
401.736.1164
rebecca.ryan@riopc.edu
South Carolina
Argentini Anderson, Ph.D.
Assistant Director, Academic Affairs
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.2276
aanderson@che.sc.gov
State Website
Yolanda Diane McCree
Senior Licensing Program Coordinator
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.856.0041
YMcCree@che.sc.gov
South Dakota
Katie Hubbart
Academic Affairs Specialist
South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
605.773.3455
Katie.Hubbart@sdbor.edu
Tennessee
Julie Woodruff
Assistant Executive Director and Lead Attorney for DPSA
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615.253.8857
julie.woodruff@tn.gov
Texas
Cathie A. Maeyaert, J.D.
Director – Private Postsecondary Institutions
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711
512.427.6527
cathie.maeyaert@highered.texas.gov
State Website
U.S. Virgin Islands
Camille McKayle
Provost and Vice President for Academic Affairs
University of the Virgin Islands
#2 John Brewers Bay
St. Thomas, USVI 00802
340.693.1200
cmckayl@uvi.edu
Utah
Cynthia "Cyd" Grua
Director, Instructional Technology
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah 84111
801.646.4768
cgrua@ushe.edu
State Website
Vermont
Cassandra Ryan
Director of Regulatory Compliance
Vermont Agency of Education
1 National Life Drive, Davis 5th Floor
Montpelier, VT 05620
802.595.2757
cassandra.ryan@vermont.gov
Virginia
Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.225.2621
DarleneDerricott@schev.edu
State Website
Washington
Sam Loftin, J.D.
Director of Consumer Protection
Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
360.753.7866
samL@wsac.wa.gov
West Virginia
Lucy Kefauver
Director of Online Learning
West Virginia Higher Education Policy Commission
2001 Union Carbide Drive
South Charleston, WV 25303
304-205-6073 | ext. 56073
lucy.kefauver@wvhepc.edu
State Website
Wisconsin
Paige Smith
Chief Compliance Officer
Administration, Office of Compliance & Integrity
University of Wisconsin System
1220 Linden Drive, Room 1840
Madison, WI 53706
608.265.2273
psmith@uwsa.edu
State Website
Wyoming
Rob Dennis
Chief Operating Officer
State of Wyoming
Wyoming Community College Commission
2300 Capitol Ave., 5th Floor, Suite B
Cheyenne, WY 82002
307.777.7013
rob.dennis@wyo.gov