All students who have a complaint against SLCC are strongly encouraged to discuss the matter in question with the appropriate SLCC department or employee most directly involved as a first step. It is strongly encouraged, and sometimes required, to go through the SLCC consumer complaint processes first before filing a complaint with an independent entity.

Students who have grade or academic concerns should first contact the instructor who issued the grade. Steps for addressing a concern about a grade are outlined in the SLCC Code of Student Rights and Responsibilities under the section “Student Appeal of a Grade”.

Students can use this Student Complaint Form to submit a complaint with the SLCC Dean of Students Office. Additional resources that can help students resolve complaints are available here.

If a student has a complaint other than a grade or academic concern, the SLCC Dean of Students Office can direct students to the proper procedure for submitting a complaint. A list of reporting and complaints forms are available on the Dean of Students Office website.

If SLCC does not resolve the complaint, students may file a complaint with the independent entities listed here:

• All students who have complaints against the college/university relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection.
  • Utah Division of Consumer Protection
    160 East 300 East
    2nd Floor
    Salt Lake City, UT 84111
    Phone: 801-530-6601
    Toll Free in Utah: 1-800-721-SAFE
• Online students living out-of-state with complaints related to distance education courses, activities, and operations can contact the Utah SARA state portal entity.
• Additionally, online students living out-of-state can also file a complaint with their home state’s complaint resolution entity. Click here for a list of state higher education complain-resolution entities, collected by the National Council for State Authorization Reciprocity Agreements (NC-SARA). SLCC is an NC-SARA participating institution.
• Students who have complaints relating to the college’s quality of education or other issues appropriate for its accrediting body can file a complaint with the Northwest Commission on Colleges and Universities.
• Students located in California may direct complaints to the California Bureau for Private Postsecondary Education, Department of Consumer Affairs.